SMS Consent & Opt-In Information
SecondAppraisal Inc. — SMS messaging program details
Program Overview
SecondAppraisal Inc. (“SecondAppraisal”) is a vehicle valuation consulting service that helps vehicle owners negotiate fair settlements with insurance companies. We send SMS text messages to users who have explicitly opted in, for the following purposes:
- Verification codes — One-time passwords (OTP) for account login and identity verification
- Consultation status updates — Notifications about your appraisal consultation progress
- Photo upload links — Secure links to upload vehicle photos for your consultation
- Support & reminders — Helpful reminders and customer support communications
How Users Opt In to Receive SMS Messages
Users must take explicit action to consent to receiving SMS messages. Consent is never implied, assumed, or pre-selected. The process works as follows:
User visits SecondAppraisal and starts a consultation
The user navigates to https://secondappraisal.com and clicks “Get Started” or “Start Your Consultation” to begin the consultation wizard.
User enters their phone number
During the contact information step of the consultation wizard, the user provides their phone number. Providing a phone number alone does not constitute consent.
User checks the combined contact-consent checkbox
A single, clearly labeled contact-consent checkbox appears (shown below). It is not pre-checked. By checking it, the user authorizes SecondAppraisal to contact them about their consultation on the channels they provided — email, text message, and phone (support calls may be recorded). When a phone number is provided, checking this box is how the user opts in to the service text messages described below. The user can decline SMS by not providing a phone number and can reply STOP to opt out of texts at any time.
Confirmation SMS sent & consent timestamped
Upon opting in, a confirmation SMS is sent immediately to the user's phone. The opt-in consent is recorded with a timestamp in our database before any further SMS messages are sent.
Consent Checkbox as Displayed to Users
The checkbox below shows the exact, verbatim label users see during the consultation wizard. It is not pre-checked. It is a single combined contact-consent checkbox covering email, text, and phone (support calls may be recorded).
Opt-In Flow — As Seen by Users
The following are exact replicas of the consultation wizard at https://secondappraisal.com/start, showing how users encounter the voluntary SMS consent checkbox during the contact information step.
1. Contact Information Step — Phone field and the combined contact-consent checkbox (unchecked by default):
👤 Your Contact Information
▲ The checkbox above is unchecked by default. When a phone number is provided, checking it is how the user opts in to the service text messages described above.
2. Submit area — Separate Terms of Service acknowledgment (independent from SMS consent):
By submitting, you agree to our Terms of Service and Privacy Policy.
▲ The Terms of Service / Privacy Policy acknowledgment is a separate line near the submit button, completely independent from the SMS consent checkbox.
Message Types & Sample Messages
Below are the types of SMS messages SecondAppraisal sends, along with representative examples. Bracketed content like [code] or [link] is replaced with actual values when the message is sent.
Verification Codes
One-time passwords (OTP) for account login and identity verification.
Login Codes
Secure codes sent when you request to log in via SMS.
Photo Upload Links
Secure links to upload vehicle photos for your consultation.
Consultation Updates
Status updates about your appraisal consultation progress.
Support & Reminders
Helpful reminders and responses to your support inquiries.
Message Frequency & Rates
- Message frequency varies based on your account activity and consultation status
- Message and data rates may apply depending on your mobile carrier
- Check with your carrier for details about your text messaging plan
How to Opt Out
You can stop receiving SMS messages at any time using any of these methods:
- Reply STOP to any message from SecondAppraisal (also accepts: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT)
- Reply HELP for assistance and support information
- Update your SMS preferences in your account settings at https://secondappraisal.com
- Email us at support@secondappraisal.com
After opting out, you will receive one confirmation message and no further texts. You may opt back in at any time by texting START or by re-checking the consent box in your account settings.
Help & Support
If you need help with SMS messages from SecondAppraisal:
- Reply HELP to any message for support information
- Email: support@secondappraisal.com
- Visit: https://secondappraisal.com/terms#sms
Privacy & Data Practices
- We do not sell, share, or disclose your phone number or SMS opt-in consent data to any third parties for any purpose, except as required by law
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- Phone numbers are stored securely and access is restricted to authorized personnel
- Consent status and timestamps are recorded in our database
- You can view and manage your SMS consent in your account settings
- Carriers are not liable for any delayed or undelivered messages
For full details, see our Privacy Policy and Terms of Service.
Contact Information
SecondAppraisal Inc.
Email: support@secondappraisal.com
Website: https://secondappraisal.com